Service Writer
We are actively looking for a service writer to join our team! Automotive knowledge preferred, but not required if you’re willing to learn. Communication skills, phone etiquette and computer proficiency are a must!
Service Writer Responsibilities:
- Meet and greet customers
- Answer incoming phone calls, emails and/or texts
- Schedule appointments with customers
- Advise customers on necessary/suggested services
- Enter itemized estimate on service order and explain estimates to customer
- Order parts & communicate with service manager and technicians as needed
- Determine progress of repair/service orders and inform customer accordingly
- Address customers’ questions/needs promptly and professionally
- Check out customers; process credit cards
- Other duties as assigned by Service Manager to be discussed as needed
QUALIFICATIONS
- Must hold a high school diploma or equivalent
- Excellent customer service skills
- Computer skills
- Enjoy working in a fast paced environment
- Excellent oral and written communication skills
- Team player
- Must have a valid driver’s license
Salary dependent on experience