Service Writer

We are actively looking for a service writer to join our team! Automotive knowledge preferred, but not required if you’re willing to learn. Communication skills, phone etiquette and computer proficiency are a must!

Service Writer Responsibilities:

• Meet and greet customers
• Answer incoming phone calls, emails and/or texts
• Schedule appointments with customers
• Advise customers on necessary/suggested services
• Enter itemized estimate on service order and explain estimates to customer
• Order parts & communicate with service manager and technicians as needed
• Determine progress of repair/service orders and inform customer accordingly
• Address customers’ questions/needs promptly and professionally
• Check out customers; process credit cards
• Other duties as assigned by Service Manager to be discussed as needed

QUALIFICATIONS

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Computer skills
• Enjoy working in a fast paced environment
• Excellent oral and written communication skills
• Team player
• Must have a valid driver’s license

Salary dependent on experience