Service Writer

We are actively looking for a service writer to join our team! Automotive knowledge preferred, but not required if you’re willing to learn. Communication skills, phone etiquette and computer proficiency are a must!

Service Writer Responsibilities:

  • Meet and greet customers
  • Answer incoming phone calls, emails and/or texts
  • Schedule appointments with customers
  • Advise customers on necessary/suggested services
  • Enter itemized estimate on service order and explain estimates to customer
  • Order parts & communicate with service manager and technicians as needed
  • Determine progress of repair/service orders and inform customer accordingly
  • Address customers’ questions/needs promptly and professionally
  • Check out customers; process credit cards
  • Other duties as assigned by Service Manager to be discussed as needed

QUALIFICATIONS

  • Must hold a high school diploma or equivalent
  • Excellent customer service skills
  • Computer skills
  • Enjoy working in a fast paced environment
  • Excellent oral and written communication skills
  • Team player
  • Must have a valid driver’s license

Salary dependent on experience

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